Return Policy

Returns & Refund Policy

Last Updated: 27 July 2026

At Nomkh Ltd, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return eligible items in accordance with the policy below.

1. 28-Day Returns

You have 28 days from the date you receive your order to request a return.

To be eligible for a return, items must:

  • Be unused and in their original condition.

  • Be returned in their original packaging where possible.

  • Include all accessories, manuals and any free gifts supplied with the product.

  • Be suitable for resale.

We reserve the right to reduce the refund amount or refuse a refund if returned items show signs of use, damage, or are incomplete.

2. Return Postage

Unless the item is faulty, damaged, or incorrectly supplied, customers are responsible for the cost of returning items to Nomkh Ltd.

We recommend using a tracked delivery service, as we cannot accept responsibility for returns lost or damaged during transit.

3. Faulty, Damaged or Incorrect Items

If you receive an item that is:

  • Faulty

  • Damaged during delivery

  • Incorrectly supplied

please contact our Customer Support team within 48 hours of delivery with your order number and photographs of the issue where applicable.

Where a fault or error is confirmed, we will arrange an appropriate resolution, which may include:

  • A replacement

  • A repair (where applicable)

  • A full refund

In these circumstances, Nomkh Ltd will cover the reasonable cost of return postage.

4. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Opened health, beauty or skincare products where hygiene seals have been broken.

  • Personal care items.

  • Food, drinks and nutritional supplements that have been opened.

  • Pet food and treats that have been opened.

  • Gift cards and digital products.

  • Items personalised or made to order.

  • Products excluded by law due to hygiene or health protection reasons.

5. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method within 5–10 working days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Original delivery charges are non-refundable unless the return is due to our error or a faulty item.

6. Exchanges

We do not offer direct exchanges.

If you require a different item, colour or size, please return your original purchase for a refund (where eligible) and place a new order.

7. How to Return an Item

To start a return:

  1. Contact our Customer Support team within 28 days of receiving your order.

  2. Include your order number and the reason for the return.

  3. We will provide return instructions.

  4. Package the item securely and send it to the return address provided.

Please do not return products without contacting us first, as this may delay the processing of your refund.

8. Consumer Rights

This Returns Policy does not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection laws.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Nomkh Ltd

Website: www.nomkh.com

Email: support@nomkh.com

Our customer support team will be happy to assist you.