Privacy Policy

Privacy Policy

Last Updated: 10-3-2026

Nomkh (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.nomkh.com, create an account, place an order or contact us.

This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Nomkh is the data controller responsible for your personal information.

Website: https://www.nomkh.com

Email: support@nomkh.com

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

2. Information We Collect

Depending on how you use our website, we may collect:

Identity Information

  • Name

  • Billing address

  • Delivery address

Contact Information

  • Email address

  • Telephone number

Order Information

  • Products purchased

  • Order history

  • Delivery information

  • Payment status

Payment Information

Payments are processed securely by our payment providers.

We do not store your full debit or credit card details.

Account Information

  • Username

  • Password (encrypted)

  • Account preferences

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage

  • Cookies

Communications

  • Emails

  • Customer service enquiries

  • Product reviews

  • Messages sent through our website

3. How We Use Your Information

We use your information to:

  • Process your orders

  • Deliver your purchases

  • Manage your account

  • Provide customer support

  • Process refunds

  • Prevent fraud

  • Improve our website

  • Respond to enquiries

  • Send service updates

  • Comply with legal obligations

If you have opted in, we may also send promotional emails about products, offers and updates. You can unsubscribe at any time.

4. Our Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contract

To fulfil your order and provide the services you request.

Legal Obligation

To comply with tax, accounting and consumer protection laws.

Legitimate Interests

To improve our services, prevent fraud and ensure website security.

Consent

Where required, such as for marketing emails or certain cookies. You can withdraw your consent at any time.

5. Sharing Your Information

We only share your personal information where necessary.

This may include:

  • Payment providers

  • Delivery companies

  • Website hosting providers

  • IT service providers

  • Fraud prevention services

  • Professional advisers (such as accountants or legal advisers)

  • Government authorities where required by law

We never sell your personal information to third parties.

6. International Transfers

Some of our service providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as:

  • UK International Data Transfer Agreement (IDTA)

  • UK Addendum to the EU Standard Contractual Clauses

  • Adequacy Regulations where applicable

7. Data Security

We use appropriate technical and organisational measures to protect your information, including:

  • SSL encryption

  • Secure servers

  • Password protection

  • Access controls

  • Fraud monitoring

  • Regular security updates

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.

8. Data Retention

We keep personal information only for as long as necessary.

Typical retention periods include:

  • Customer accounts: Until closed or inactive for an appropriate period

  • Order records: Up to 6 years for tax and accounting purposes

  • Marketing preferences: Until you unsubscribe

  • Customer enquiries: As long as reasonably necessary to resolve your enquiry and maintain appropriate records

Where information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal data (where applicable)

  • Restrict processing

  • Object to processing based on legitimate interests

  • Receive your data in a portable format where applicable

  • Withdraw consent at any time where processing is based on consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise these rights by contacting us.

10. Cookies

Our website uses cookies to:

  • Make the website function correctly

  • Remember your preferences

  • Improve website performance

  • Analyse visitor behaviour

  • Support marketing activities where you have consented

You can manage your cookie preferences through your browser settings or our cookie banner.

Please see our Cookie Policy for further information.

11. Marketing Communications

If you subscribe to our marketing communications, we may send you:

  • New product announcements

  • Exclusive offers

  • Promotions

  • Company news

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting our customer support team

12. Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to read their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or services.

The latest version will always be published on this page with the updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Nomkh

Website: https://www.nomkh.com

Email: support@nomkh.com

16. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we have the opportunity to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113