Refund and Return Policy

Thank you for shopping at Nomkh. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items for a refund or exchange, subject to the terms and conditions outlined below.

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging with all tags attached.
• The return must be initiated within [Number] days of the delivery date.
• You must provide proof of purchase, such as an order confirmation or receipt.
• Certain items are not eligible for return, including:

• Personalized or custom-made items
• Items marked as final sale
• Gift cards

To initiate a return, please follow these steps:

1. Contact our customer support team at [Your Email Address] to request a return authorization. Please provide your order number and the reason for the return.
2. Once your return is authorized, we will provide you with a return shipping label and instructions on how to package and ship the item back to us.
3. Pack the item securely in its original packaging, including all accessories and documentation.
4. Affix the return shipping label to the package and ship it back to us.

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process your refund within [Number] business days. The refund will be issued to the original payment method used for the purchase.

Please note that shipping fees are non-refundable, except in cases where the return is due to our error (e.g., wrong item shipped, damaged item).

If you would like to exchange an item for a different size, color, or style, please contact our customer support team at [Your Email Address] to check availability. If the desired item is available, we will process the exchange once we receive the returned item.

You will be responsible for paying the shipping costs for the exchanged item, unless the exchange is due to our error.

If you receive a damaged or defective item, please contact us immediately at [Your Email Address] with photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.

You are responsible for paying the return shipping costs, unless the return is due to our error. We recommend using a trackable shipping method to ensure that the item is delivered to us.

If you have any questions about our Refund and Return Policy, please contact us at [Your Email Address].